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***URGENT NEWS***

IMPORTANT INFORMATION FOR ALL PATIENTS

Testing for Coronavirus is now available for our patients if you have a clinical referral from NHS111, are aged 65 or over and have symptoms, or must currently travel to work and have symptoms.

Visit https://www.gov.uk/coronavirus and choose the option “Testing for Coronavirus”

If you meet the relevant criteria you will be able to book a test at a Regional Centre (sorry we don’t know where this is presently) or order a home testing kit if available.

CORONAVIRUS UPDATE FROM THE SURGERY

Dear Patients,

We understand that many of our patients are anxious and need reassurance in these difficult times - we also have staff in isolation facing the same challenges as our you. Although we are busy, we are not overwhelmed. Don’t simply stay away for fear of overburdening the NHS or catching the virus: if you have a health concern that you can’t solve; get in touch, we’re here to help.

Our doctors and nurses are prioritising the assessment and management of patients that are acutely unwell. All patients will need to speak to a clinician by telephone before coming to the surgery. Please come unaccompanied if possible. You may be seen in your car, or asked to wait outside. If you have a booked appointment at the surgery, do not attend if you or anyone in your household has a temperature or new persistent cough.  We are also offering routine pre-bookable telephone and video appointments for patients with existing health conditions.

Continue to order your prescriptions as normal through the POD service, when they are due. Prescriptions cannot be issued for a greater than usual amount to avoid stockpiling and shortages. Do not ring the POD if you have more than 7 days of medication left.  All prescriptions will be sent electronically to your nominated chemist – patients may not collect paper prescriptions from the surgery.

Patients that need to self isolate do not require a sick note but they are available from NHS111 should your employer insist.

Thank you for your co-operation and support, it is very greatly appreciated.

ORDERING PRESCRIPTIONS

Due to a high volume of calls, we encourage our patients to order their prescriptions online instead of calling Prescription Ordering Direct (POD) if at all possible.
 
You can do this by using Patient Access or if you do not have this, you can register for the NHS App which can be activated without the need for GP input. Please follow this link for more information: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
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Prescription Ordering Direct (POD) have now started an email prescription ordering service. This should hopefully reduce the volume of calls to a manageable level for their call handlers.
 
It is important to note that inappropriate or early requests will NOT be processed.
 
The email address is: shropshire.pod@nhs.net
 
Please ensure that you have provided ALL of the following information in your email request:-
- Registered GP Practice
- Full Name
- Date of Birth
- First Line of Address
- Name of drug, strength, dose and formulation (tablet, cream, inhaler, etc)
- Contact Number
 
If you are ordering on behalf of someone else, you also need to provide the following information:-
- Your name
- Your relationship to the patient
 
This email facility is not to be used for anything other than medication requests; any other queries will not be addressed or actioned.

ONLINE APPOINTMENTS NEWS

Due to COVID-19, we now need to screen all appointment bookings. Therefore for the time being online appointment booking has been deactivated.

We apologies for any inconvenience caused by this, and will reinstate online appointment booking as soon as possible.



Welcome to South Hermitage Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.


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If you would like to subscribe to receive our newsletter via email, please visit the Online Services tab.


Extended Access

For more info regarding Extended Access, visit our News page or click the banner below.

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South Hermitage Compassionate Communities (Co-Co)

For the past few months I have been gearing up to launch the South Hermitage Compassionate Community project which started with our Open Meeting at the end of June. We had a great bunch of people attend on a very hot Tuesday evening; it was fantastic to see such a positive turn out.

Co-Co is about the community coming together to offer companionship to one another. The project is a Severn Hospice initiative and it was amazing to have the brains behind the idea, Paul Cronin, come and speak at our meeting.

At the end there was an opportunity to leave contact details for anyone who was interested in continuing the process and finding out more! We are absolutely delighted that the majority of people left their details and will carry on with the next step, which is to attend an information session run by the hospice.

We are welcoming anyone to get in touch who wants to find out more about volunteering or helping with the organisational side of things.

I look forward to hearing from you!

Claire

Community & Care Co-ordinator


SOCIAL MEDIA

We are now on Facebook and Twitter!

We will be using these channels to communicate news, NHS campaigns and other surgery info. Clicking the below links will take you directly to our pages!

      


gASK DEBS!

If you're under 24, why not ask our online Agony Aunt Debs any confidential questions you might have and see if she can help you. Ask Debs or email her on d.mainwaring@nhs.net   


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(Site updated 21/09/2020)
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