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Repeat Prescriptions

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Patients on regular medication will find that a list of those medicines will appear attached to the prescription to enable them to obtain repeat prescriptions in between routine checks without needing to see the doctor or nurse.

Repeat prescriptions will be issued at the doctor’s discretion and are normally for patients on long-term treatment. Repeat medication is reviewed on a regular basis and you may be asked to make an appointment with a doctor, attend a clinic or have blood tests before another prescription is issued. If you have more than one chronic illness we may need to see you more than once for your reviews.

If particular medication items that you require are not listed on the repeat sheet you may still ask for them by including the details with your request. A doctor will then be asked to authorise this and may also organise for this to be included on the repeat medication list in future; alternatively the doctor may decide that you need to attend surgery before further supplies are issued.

There are several ways of ordering your prescription:

NHS Prescription Ordering Direct (POD) - you can call POD on 033 33 583 509 to order your prescription, Monday to Friday from 9am-5pm. It is advised to call on either a Wednesday, Thursday or Friday to avoid phone queues.

Bring in the tear-off slip, indicating which items you require and leave it in the prescription box at the entrance to reception.

Complete a prescription request form at reception and leave it in the prescription box at the entrance to reception.

Post your prescription request to us.

Patient Access - see the below information regarding this online service.

**We phased out the email facility on 30.6.17 as we feel the online service is more streamlined, efficient and highly secure, so we would encourage patients to look into registering for the on-line service (see below).

From 2 January 2018 the facility to request prescriptions by phone will no longer be available as we feel the on-line service is more streamlined, efficient and highly secure.

Use our online repeat prescription request service by following the link at the top of this page. New users are required to complete a simple one-off registration form:

Information about Online Services

Registration Form of Online Services

NB To register - 2 forms of ID will be required (one form of photo ID and one document for address verification). Completed forms or queries about online access can be emailed to southhermitage.ooh@nhs.net

There are several ways of receiving your prescription:

Sign up for electronic prescribing - this is a more secure and efficient system. If you use a regular pharmacy and would like to use this service then please let us know which pharmacy you wish to "nominate". We will update your records and enable necessary computer links. You will then be able to go straight to the chemist to collect your medication.

Send us a stamped addressed envelope with your request and we will post your prescription to you but you should allow extra time in view of postal timescales etc.

Call in to the surgery to collect the prescription – anytime between 08:30 and 18:00

Organise for a pharmacy to collect the prescription on your behalf.  All local pharmacies operate a free prescription collection service and some also deliver directly to patients’ homes.

Patients may sign up for this service on a regular basis and their records will be updated with the name of the pharmacy they wish to collect their prescriptions, thus reducing the need to notify the surgery every time they order a prescription. If you wish to notify us of your “nominated pharmacy” so that your records will be updated – then please ask our reception staff for a form and also contact your pharmacy to instruct them.

48_hoursPlease allow two working days for your request to be processed at the surgery before arranging for collection of your prescription. Please remember to allow extra time over weekends and bank holidays.

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